Support Service

We always go the extra mile for our clients. One way we do that is by providing expert service and advice through our Support Service Team.

Our Support Service Team professionals are at your disposal and can help with any question you may have about your business. Whether you are faced with a technical, practical, or legal issue, we have the knowledge and experience to help.

■ Providing practical advice and assistance
Are you drawing up a contract and in need of a second opinion? Do you need advice on dealing with a new piece of legislation? Are you struggling to find local contacts at your next port of destination? That is the moment to call our Support Service Team. They are able to call on our large pool of professional knowledge and our comprehensive database to provide you with the answers you need

■ Advising you on how to manage risks effectively
The best way of achieving good commercial results and keeping insurance costs to a minimum is to reduce or avoid risks. Our Support Service Team will advise you on how to manage your risks in the most advantageous way. They can also offer appropriate support for risk and loss prevention, including condition surveys, research into ship quality and management, research into recurring loss patterns, and tailor-made risk and loss prevention programs.

■ Collective knowledge
We believe that knowledge is power. The more knowledge we have, the better we can service our customers. And that’s why we place particular emphasis in our Collective Knowledge Approach. Our aim is to bring together the knowledge provided by our network of correspondents, our surveyors and our lawyers, as well as our clients, to create a database of knowledge that can be accessed anywhere, irrespective of global location.

■ Keeping you up to date on the law
Maritime law is constantly changing. Our legal experts follow developments very carefully, so that we can advise you on the basis of the latest legislation and legal insights and we will be pleased to answer any individual legal queries you may have.

■ Helping you to analyze claims
If you are repeatedly making very similar claims, it is likely that there is a single, underlying problem. The professionals at our Support Service Team will help you to analyze your claims and find a solution.

■ Ensuring efficient communications
Our Club can offer its clients the whole range of marine insurance services. As a result, you may find yourself dealing with more than one of our underwriters or claims professionals. To make sure communications are as efficient as possible, the Support Service Team manages all relevant information about your circumstances, storing it in one integrated file so that it is available at the click of a button whenever you contact or visit us. At the same time, the Support Service Team shares relevant information with our claims analysts and underwriters, so that they are always fully up to date with your situation.

■ Risk Management & Loss Prevention
Risk management and loss prevention is day-to-day business for the simple reason that is offering the best service to our clients. We are able to manage risks and handle claims, which is not only delivering our clients with a high service, but also keeping us in a sustainable competitive position in premium levels.