Introduction Claim Handling

We do not just insure the risk, but we take an active role in the handling of all our client’s claims. Our attitude is solving the client’s problems with a solution driven action instead of causing the client his second problem.

Talking about insurance and its techniques is not in the client’s interest. We therefore understand the complexity of shipping affairs. We have an extensive knowledge of the client’s business. We realize how important it is that the client receives the right attention at the right time. We therefore conduct ‘deadline communication’. We are fully organized to meet the client’s requirements and exceed their expectation.

We are sharp, handy and versatile to survive each crisis.

■ Thinking as shipping people, we create solutions where needed. We fully realize that our clients are Charterers, Commodity Traders, Industrial Companies and Shipowners. We are not teachers in insurance law. We are professionals with knowledge and experience in all aspects of the shipping community. Our presence is not restricted to the actual handling of claims. Especially when there are no claims pending we would like to communicate with our clients about prevention matters, about certain Charter Party or Bills of Lading clauses that might be improved or about any other matter that could lead to a better control and better results.

■ It is crucial that we take an active and leading role in the handling of a claim. Solution driven as we are, we never take anything for granted and keep investigating till we can unravel the case.

■ Thinking of the problem that exists, we are primarily focused on creating a solution, however, we also have to realize that the relationship with our clients is based on a contract of insurance. The policy is covering liabilities relating to the operation of the insured vessel during the period of insurance. It is fair to say that cover issues may appear.

Communication is crucial and we realize that lack of communication may lead to problems rather than solutions. It is therefore important that we act immediately and make firm agreements. We therefore conduct ‘deadline communication’ instead of ‘excuse communication.