From the outset, we have endeavored to exceed our clients’ expectations by:
■ Investing time and energy in getting to know their business in depth
■ Taking a holistic, “full service” view, providing not only tailor made insurance but also free
-----advice on how to minimize or avoid risk
■ Dealing with claims flexibly, pragmatically and efficiently
■ Working transparently, with fixed and /or floated premiums and firm agreements
■ Acting proactively and decisively in the clients interest
■ Responding to all enquiries within 24 hours
■ Providing all clients with an equal level of service and attention
It is this approach that has enhanced our members’ commercial success, enabling us to grow and become a valued partner throughout the shipping industry.