Complaint Handling Procedure: The AE Club targets a high quality of service. However, complaints are always possible. Do you have a complaint about a product offered by the Club, about our service or a third party acting on behalf of the Club? Please let us know via the following email: qa@aepandi.com, we will send you and/or your broker written acknowledgement of your complaint within five business days of its receipt, giving the name or job title of the individual handing the complaint for us.

If we are able to provide a final response within five business days of receipt of a complaint we may combine our acknowledgement of the complaint with the final response.